Refund policy

General Information
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - unopened and in its original packaging.

To start a return, please contact us at support@bridgeperformancelabs.com and include your order number and identification of the item(s) you would like to return.

If your item is eligible for return, we will provide instructions on how and where to send your package. Please be advised that shipping will be at your expense and we are unable to refund any original shipping charges.

Items sent back to us without first requesting a return will not be accepted.

Damaged Products
Please inspect your order upon arrival. If a product arrives damaged, please contact us at support@bridgeperformancelabs.com within 48 hours for a replacement. To expedite your claim, please include your order number, a brief description of the damage, and clear photographs showing (1) the product damage and (2) images of the shipping/packaging materials. Once verified, we will provide, at your preference, either a replacement, at no additional cost, or store credit. In most cases, we will provide a pre-paid shipping label to return the damaged product. If a return is necessary, please ship the product back within five business days of receiving the pre-paid shipping label.

Exceptions/Non-Returnable Items
We are unable to accept opened products or gift cards for return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return to inform you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@bridgeperformancelabs.com.

Questions
Please reach out to support@bridgeperformancelabs.com if you have any questions.